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“excellence and performance” book excerpt no. 2 from
How to Better Hate Your Job hating what we do is what we love the most
"Over-seriousness is a warning sign for mediocrity and bureaucratic thinking. People who are seriously committed to mastery and high performance are secure enough to lighten up." --Michael J. Gelb
Dear Friend,
Yep, the entire book “How to Better Hate Your Job: hating what we do is what we love the most” has been roughly edited by now and it'll show up sooner or later on Amazon. Purchase an “Advanced Reader’s Copy” for about $10 below the expected retail price or wait (until the price goes up). Here another excerpt to sweeten your wait time or to keep you properly aggravated, whatever you prefer. This excerpt has not been edited. It's rude and crude just as I am. Enjoy!
Excellence is not a means to an end. If you don't strive to be excellent at what you do for the pure enjoyment of it, you are still Mama's boy. Excellence is its own reward. When doing anything it is simply more fun to do it well. It is harder, more difficult, to bungle along. Flying a plane poorly with the constant fear of crashing is more stressful than flying the damn thing right and with ease. Windsurfing well doesn't wear you out as much as constantly getting thrown off the board and climbing back on. Excellence is pleasing to the eye of bystanders and smoother to live through for the acting person. Being paid or not for what you do is not as important as it is to be fabulous for its own sake instead of being a greenhorn.
Getting paid for an excellent job is great--don't try so hard to misunderstand me--but you got to be a moron to be excellent in order to get paid. Besides, in the market there is no measurable correlation between excellence and pay. More money is being exchanged for mediocrity than for excellence, with Microsoft exemplifying the rule and Toyota an excellent exception.
Performance is a yard stick for people's monetary compensation? Dream on. Do you know somebody who doesn't perform as well as you do and yet he gets paid better? Do you know anybody who is so much better than you are and she gets paid less? So there you have it: as of this minute, it is scientifically proven people are not paid according to their performance level.
Payment in correlation to performance is a myth. Companies push performance as an incentive to get the best out of their working units, their employees, without the obligation to pay a penny more.
At a conveyor belt performance can be measured somewhat. In a cubicle, the stuff done by the obsolete caste of middle management is difficult to quantify. In higher executive regions you will find folks who get paid royally for gargantuan screwups and, believe it or not, some people get paid handsomely for not doing anything at all. If they lifted as much as their pinky or opened their mouth, they would forfeit their lavish "compensation." No person on Earth gets paid according to her performance. Don't kid yourself. Sometimes it just looks that way.
Crap manufacturers like Microsoft and Starbucks, network marketing schemes and scams, and everybody in between try to dupe their job hating employees into the concept of excellence as a corporate value by promising all sorts of things. Yep, even a company relying on a crappy product still demands at least a hint of excellence somewhere.
Real excellence doesn't have to make it into the hand of the customer, God forbid, nor does it have to show up in the pocket of the shareholder, but the perception of excellence must be evoked before it gets explained away. Excellence has its place, I agree. That does not mean the most excellent performers are making the most money, but a scent of excellence serves any operation as a welcome fig leaf.
Perceived excellence is key. VWs and Audis have been garbage for decades, but their perceived value as products of fine German craftsmanship gives them the air of something worth paying for. Arrogance and obnoxious German management is no substitute for true excellence, however. Hey, I am obnoxious and German enough to say that.
Excellence is not a necessity to make money. As in Microsoft's case, an excellent product may even be in your way and reduce your profits. Partially, Microsoft's success depends on selling an inferior product. Its flaws make you eager to spend money on the newer, better upgrade coming on the market soon. The advanced replacement, of course, will be delivered with a brand new set of flaws built in to it, installing the need in each customer for future and amazingly "superior" editions.
You can overdue it, as we have witnessed with Vista, but that strategy has worked quite successfully for a long time. Combined with techniques to almost force your clientele into your newest deception, you can strike the mother lode indeed. Implementation of that business model, however, must be executed flawlessly and with the highest level of excellence you can employ.
When excellence is not an option or too much of a bother, addictive products and services may work in your favor as well. The wireless world has managed to sell you air by the minute. Read customer feedback on any cellphone or PDA, and you know they all are far from being excellent. MP3 players and similar scrap work so well as cash cows because of their addictive nature. You don't want to tell me that several billion dollars of annual sales in the ringtone industry are based on excellence, do you?
Employees survive in spite of the companies they work for, and employers survive in spite of their employees. Let's face it, people who hate what they do aren't at their best. Despise what you do and you will be a poor performer. Companies don't need or want creme de la creme employees to produce their mediocre gizmos. Mediocre ones will do.
A company's obsession to look out for top people stems from their experience that the best job haters are mediocre performers, while the mediocre candidate is likely to hate her performance into the nether regions of unacceptable. Companies aren't proud of their people. They just put up with their units. Showing up is usually sufficient to get paid. Displaying a flicker of excellence now and then won't win you a lot of friends amongst your colleagues--especially not if they happen to be union members--but it may get you noticed for future promotions, besides excellent scheming and backstabbing skills that is.
Too much excellence, continued outstanding performance, possibly combined with confidence that you are better qualified than your superiors, can get you fired rather quickly. Excellence is a double edged sword and not without danger. Employees, truly excelling at what they do, are oxymorons. If you are near perfect, incomparably magnificent, why the hell are you still a damned employee? You are excellent OR you are employed but you can't be both.
Sweet severance packages of a garden variety of executive losers in recent years--Carly Fiorina (Hewlett Packard - $42 million), Robert Nardelli (Home Depot - $210 million), Jill Barad (Mattel - $40 million plus), Stan O'Neal (Merrill Lynch - $161.5 million)--made me realize that financial success of a CEO depends on the ability to find an equilibrium between excellence and bungledom. You got to excel in messing up. Plain excellent performance won't do.
These clowns with their platinum asskick into early retirement were already awful when they were interviewed for their jobs, and I bet my family jewels some esteemed members of the hiring squad were keenly aware of these people's shortcomings and possible consequences.
Take Krispy Kreme's former Chairman, Scott Livengood. I am convinced he intentionally destroyed a fine company. Pick anybody in your neighborhood high school parking lot, choose the first guy you find sleeping under a bridge, and they could not have done worse. Troubling to me is that somebody responsible for hiring such douchebags may have sensed the outcome in advance and secretly hoped for it (guess somewhere inside me hides a conspiracy nut).
Being awful at what you do can make you so much more money than simply hating your job. Becoming the worst CEO of the year is better than a lottery jackpot. It's pure gold. I wonder if any execustiff is still wasting a thought on trying to be good. And imagine a regular Home Despot employee being told by his half-wit supervisor that excellent performance counts. Not if you plan to get sacked with 200 million chips to jingle with.
Excellence is unlikely to lift you into exalted positions, and if you're lucky to make it there anyway, your excellence may very well be your downfall. Excellence can be as much a hindrance to a high flying career as it is to be a bum.
You, as a customer, however, are indeed required to provide excellence to companies you consider doing business with. Your paperwork needs to be in perfect order, and your payments must not be late, or else. But when was the last time you experienced excellent performance at a car dealership? Can you name an excellent insurance company? Another oxymoron.
Excellent monopolies? Monopolies don't have customers: they have subjects like governments. And you, the subject, ought to deliver excellence! Some strange companies seem to prefer to treat their customers like governments treat their subjects. Condescending, deceiving, like dirt. "We are here to help you!" I am sorry, I don't mean to generalize. Not all corporations operate that way, but those with monopoly status sure do. Not all governments are rude and lacking manners either but, since my knowledge is extremely limited, please do inform me of good examples.
Demanding excellence, perfectionism even, from your customers is the ultimate demonstration of confidence. And confidence, in turn, creates the perception of excellence in your target audience--unless they know better, that is. Lack of confidence has to be compensated with real excellence. Hence the requirement for new companies and for insecure employees to show some excellence. However, excellence is not what gets you paid so much. Your insecurities determine that you get paid so little.
Markets don't favor products or services based on their quality. Quality helps but it's not always necessary. Any beer soaked family daddy can produce better burgers than McDonalds, but that's not the real argument here. The behavior of markets depends on you and me voting with our pocket books. We the people are quite erratic and nearly unpredictable. That's why products need testing.
That's why even a superior and temporarily successful product won't make money indefinitely. Excellent stuff sells sometimes but not always. We the market are a fickle bunch, and excellence, quality, or high levels of performance are not the formula to ongoing success. Simply because there is no formula--no system--to figure out the market. No truth to be discovered. You have figured out what people need to do to be successful ("write down your goals," "be consistent," "follow the Law of Attraction")? That's fabulous baby, but you are full of it.
You disagree? Fine then, get in line with myriads of individuals longing to "break the code." Somehow, the system believers and seekers--it matters not whether these crack heads waste their time on deciphering the patterns of slot machines, the market, lottery, or spiritual formulae handed down by channeled cheats--remind me of those diehards who hang on to their silly conspiracy theories. They're brethren, and I prefer to stay out of their path of raging love.
Money is not a reward, at least not when it shows up in greater sums. In your early years, grandma may have promised you 5 bucks if you could improve your grades in math. Dear granny and the other people brandishing reward money right before your nose don't have the kind of dough you are actually after. You need excellent performances to benefit from reward related pittances or to avoid monetary punishment, but such peanuts don't count in your quest to generate real money.
Parents love to show off excelling brats and they gloat with their brood's straight As. Yet the most successful entrepreneurs were rarely students parents brag about. Flunking tests and dropping out of school is not a formula but still a relatively common denominator of some super successful people.
Billionaire Kirk Kerkorian didn't make it through high school. Becoming an amateur boxer was more important for him. Ralph Lifschitz, college dropout, went to the army before selling neckties. You may know him better as Ralph Lauren. Here's a hacker, who built "blue boxes" that allowed people to place free and illegal long distance phone calls which he used to prank call the Pope. One semester in college was all he could take before backpacking through India, shaving his head, seeking enlightenment, and pestering us with his stupid iPhone: Mr. Steve Jobs.
Taiwanese billionaire YC Wang has a complete elementary school education. Francois Pinault (Gucci, auction house Christie's, Samsonite) didn't finish highschool. Spain's richest man, Armancio Ortega: high school dropout. "He'll never go anywhere in life," said one of Michael Dell's teachers and who would question a school teacher's opinion? Richest Chinese and Asia's richest man, Li Ka-Shing--God, you gotta love that name!--($18.8 billion or so) in Hong Kong was forced to drop out of school at age 15. Stanley Ho was once in charge of a trade at sea when the ship was attacked by pirates, who then shot dead his partners. Today, Stanley Ho's company accounts for one-third of Macao's GDP. (Source: pennylicious.com)
The list is endless. Bored yet? What excites me is to see the remarkable concentration of wealthy individuals who were either unable or unwilling to follow society's established success formula--the venerable school system--that sells hundreds of thousands of children into slavery each year. Each one of the mentioned people had to invent their ways and their lives from scratch.
And now they're being asked all day, "What was your formula?" "How can I do the same?" Silly. Research the history of outstanding accomplished individuals and you'll discover a significant proportion of misfits and black sheep. You know what else many of them have in common? Parental or society's approval is not that important to these guys. They don't care to be liked.
Excellence and performance oriented thinking may limit your income. You know the pitfalls of perfectionism. So there, striving for top quality is powerful enough to prevent you from making money with your products. You may have something you could sell today, but your pathological obsession to meet your impossible quality standards guarantees that your valuable something will never turn out a single penny. Wasted brilliance.
In fact, a plethora of businesses does NOT get started because people believe they are not good enough. Erroneously, they think their education is not good enough, their idea is not good enough, or their bank balance is not good enough. Close to 100% of employees fit into that category: they "know" something about them is not good enough.
They live their entire lives under the spell of the damaging excellence myth. Almost every employee marks a wasted opportunity for some crazy ass product that would have a chance to make a shitload of money while turning your and my world into a more interesting and playful place. If you can still afford to hate your job, you don't hate it enough yet.
Reward and punishment thinking combined with excellence and performance oriented strategies is perfect for the business of pimps and whores. If you are in a similar profession, yes, I can see how that furthers your interests. If not, it doesn't mean you shouldn't implement excellence but you may gain from rethinking its value and its place in your operation.
I have said it before, pimps and prostitutes can be respectable members of our society, often more so than their deranged customers. I don't think they are in any way less truthful than the average politician. On the contrary, representatives of "dark side professions"--preferably hidden or denied by so-called respectable society members--are usually refreshingly honest about their intentions.
Anyway, I'm not peddling "moraline" and you must evaluate for yourself how important key elements of pimping are in your business environment, like reward and punishment, excellence and performance.
Performance and excellence are fine. Relax! If you do the same thing continuously you can't help but becoming better at it. If you enjoy a large chunk of your work, good for you. It'll increase the quality of your output tremendously. I am not promoting intentional screw ups. That would be insane and equally dumb as it is to develop fake excellence for the business' sake.
I am confident you are excellent at being yourself. If not, you have larger problems that I refuse to address here. If you are good at being you, products resulting from your ideas and character will have excellence built into them. Naturally. Your neck hair would stand up if you forced yourself to perform poorly.
Embarrassing theory, this excellence and performance stuff. I don't know whether school teachers continue to pester their kids with such nonsense. It has always been and will be subject to ridicule, like teaching ethics. If someone has to teach you, it's too late.
Money is never the measurement for performance. I must tell you once more, performance related pay is one of the nastiest myths pertaining to money. Money and performance have no correlation whatsoever, anywhere, anytime. That theory has only been used to turn school children into employees, and employees into lifelong dependants.
People know the performance myth is not true, yet they don't stop deceiving their own children with it, as if "it should be true." Performance related theories exude the musty smell of fairness. That's what makes it so difficult to root it out as the weed that it is. Instead of cleaning it out of their back yards, people smoke it. Life should be fair, and if it were fair, money should be and would be paid according to people's excellence and performance. Endearing but a loser theory, nevertheless.
Freedom is a nice word and waving it like a flag always has an effect. But hardly is there another term or "value" as void of meaning. People want freedom but do you have it? Reminds me of the sticker "Safety is our goal," on work trucks. Ridiculous. I don't care for safety as a goal. It scares me. I want safety right now, please!
Same with freedom. Unless you claim it this minute, nobody is preparing to give you permission to be free anytime soon. Laboring and longing for financial independence suggests the proper size of your portfolio will give you permission "some day" to be free. I hate to break it to you but that won't happen.
People tend to misunderstand me. My use of the term freedom does not imply you can drop the money making process today and go on a permanent cruise around the world or buy yourself a dozen of mansions in exalted locations. 'You have the freedom to do what you want to do' means here: take one of the 479 ideas that have crossed your mind in the last ten years and do something practical with it, with the intention to make an extra buck.
Choose the most simple idea you can implement and execute it with the change in your pocket. Do it PARALLEL to what you are doing anyway or the pressure to succeed will kill your new "freedom" in its infancy.
Really, you are free to get off your arse. Everybody is.
Egbert
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